Privacy & Security

Our Commitment To You

We want you to know that your relationship with us is treated with the confidentiality that you expect and deserve. Trust, privacy and confidentiality are the guiding principles upon which Rockville's relationship with you is built. Because we are committed to servicing the needs of our customers, we will take all reasonable steps to protect the privacy of your relationship with us.

Protecting Customer Information

Access to your personal information is limited to those Rockville Bank team members who need to know the information to provide products and services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to protect your non-public information.

What You Can Do To Protect Your Financial Information

Routinely review and reconcile your account statements.
If you become aware of incorrect information either in our records or as reported by Rockville Bank, please notify us at (860) 291-3600 and we will promptly make the necessary corrections.
Safeguard and protect your account records and other information pertaining to your  relationship with Rockville Bank.

Remember that cellular, mobile and cordless phones are not secure. Neither is electronic mail (e-mail); regard it as you would a postcard.

Crime Prevention
Rockville Bank takes crime prevention very seriously. For your convenience, the links below go to practical, expert advice.

How to Guard Against Identity Theft
Advice for Safe Online Shopping
How to Protect Children's Privacy Online

ATM Safety Tips

•Before you approach the ATM, look around and check out the area. If anything seems suspicious, return to your car and either drive to a different ATM or use it at another time.

•Be sure to lock your car and take your keys with you -- don't ever leave your car running.

•If you're using a drive-through ATM, lock your car doors.

•Get your card out before you approach the ATM. If you're making a deposit, seal the envelope before you reach the ATM.

•Make sure you close the entry door if the ATM you're using has one.

•When you have completed your transaction, put away your card, receipt and cash immediately.  Look around again to check for anyone who looks suspicious.

•If you are followed by a car, drive straight to your nearest police station. If you're on foot, walk into the nearest place where people are gathered.

•Block the ATM keyboard when you're entering your private PIN number.

•If you have concerns about the security at an ATM location, call Rockville Bank at (860) 291- 3600.

Important Information About Procedures for Opening a New Account

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask you to send a copy of your driver's license or other identifying documents.

Information We Collect

We collect non-public, personal information about you to help serve your financial needs, provide customer service, offer new products or services, and fulfill legal and regulatory requirements. These types of non-public, personal information may include:

•Information we received from you on loan or insurance applications or other forms.

•Information about your transactions with Rockville Bank, our affiliates or others.

•Information from outside companies or third parties (i.e. credit bureaus) such as motor vehicle
  reports and demographic information.

We collect only the information necessary to deliver quality products and services to our customers.

Information We Share

We are permitted by law to share information we have about our experiences or transactions with you or your account with our affiliates. This includes account balances and your payment history with us, as well as information we may collect, like credit report, asset and income data. We are also permitted by law to share non-public information about you with outside companies or non-affiliated, third parties, like check printers, who participate with us in supplying products and services to customers.

We may also share information about you with a medical care institution or medical professional in order to verify coverage of benefits, inform you of a medical problem of which you may not be aware, or conduct an audit that would enable us to verify treatment.

These non-affiliated, third-party companies are not permitted to use our customer information for any purposes other than the services intended. We will share your information with these companies only if they agree to treat it confidentially.

We are permitted or required by law to share your information with credit bureaus and government entities in responding to subpoenas and other legal processes. We also share your information with whomever you request.

We may share information we have about you within the Rockville Bank affiliates company in order to provide you with complete financial solutions. Under the law, Rockville Bank is permitted to share identification information within the Rockville Bank, as well as information related to the transactions and experiences we have with our customers. Rockville Bank and its affiliates engage in many businesses, for example, banking, mortgage lending, brokerage and investment services, trust administration, asset management and insurance. Sharing information among these businesses increases your access to our products and services, allows us to match our products and services to your specific needs and simplifies transaction flows.

We may also disclose information we have about you to companies with whom we have joint marketing agreements or who provide marketing services on our behalf. For example, we share information about you with an insurance underwriting firm in order that you may receive information concerning various insurance products. We may share information about you with another financial institution, such as a mortgage lending company, in order to jointly offer financial services to you.

The types of information we may share are:

• Information we receive from you on loan applications or other forms, such as name, address,
  social security number, assets and income.

•Information about transactions with Rockville Bank, our affiliates or others, such as account
  balances and payment history.

We do not sell, rent or otherwise provide customer information to non-affiliated companies so they can market non-financial services to you.

Rockville Bank may make a decision to sell a particular line of business (for example, mortgage servicing rights). Usually, an integral part of that business is its customer database. Rockville Bank reserves the right, in circumstances such as these, to transfer ownership of such customer databases to the purchaser.

We do not share any non-public, personal information about our customers or former customers with anyone, except as permitted by law.

If you terminate your relationship with us, we will adhere to the information policies and practices described in this policy, as well as your opt-out election, with regard to information we have collected on you.

If you do not wish us to share your information among Rockville Bank-affiliates company, non-affiliated third parties or joint marketers, other than those permitted by law, please call us at (860) 291-3600.  If you have previously informed us of your preference, you do not need to do so again. If there are multiple owners on an account, product or service, any one of them may request on behalf of any or all of the fellow owners that their information is not to be shared or their names removed from our mailing lists.

Online Protection

All of our Internet forms and pages with customer or other sensitive information are protected by data-encryption technology. Encryption is a procedure for turning plain text or other information into an unrecognizable pattern of data requiring a unique key to open or "decode" the formula. The unbroken key or closed lock on your screen indicates that the connection is secure.

Although we provide data encryption and other types of protection to maintain the security of our customers' information, there are certain security, corruption, transmission error and access-availability risks associated with using open networks such as the Internet.

How We Handle E-Mail

Our website does not require you to disclose any personal identifying information. If, however, you choose to contact us via e-mail, please keep in mind that your e-mail address, and any other information your e-mail header shows about you, such as your name or organization, will be revealed to us in the e-mail. We pledge, however, that when you communicate with us via e-mail, we will use that information only to respond to the inquiry, provide accurate information to any questions, and in certain instances, assist in the resetting of passwords. Your e-mail address will not be sold, nor will it be shared with others outside of Rockville Bank unless we are compelled to do so by law.

We want to be very clear: we will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information to us.

About "Cookies"

To provide better service and a more effective website, we use "cookies" as part of our interaction with your browser. A "cookie" is a small, text file placed on your hard drive by our webpage server. These cookies do not collect personally identifiable information, and we do not combine information collected through cookies with other personal information to determine who you are or your e-mail address.

Cookies are commonly used on websites and do not harm your system. By configuring your preference or options in your browser, you determine if and how a cookie will be accepted. We use cookies to determine if you have previously visited our website and for a number of administration purposes. Third-party sites may also use cookies.

No Data "Capture" With Planning Tools

There are planning tools throughout the site to help you make the financial decisions that are right for you in the privacy of your home. We encourage you to try all of your "what-if" scenarios as often as you like. Examples include the home loan, auto loan and mortgage payment calculators and the IRA eligibility guides.

When you use various planning tools on our website, the calculation run on your computer or our server will not include the capture of your personal information.

Accuracy of Information

If you believe we have reported inaccurate information about your account to any consumer reporting agency or would like to review the information about you contained in our files, please let us know in writing. Be sure to include your complete name, current address, social security number, telephone number, account number, type of account, specific item of dispute and the reason you believe the information is wrong. Please notify us and we will make the necessary corrections promptly. Send your notice to: Operations Department, Rockville Bank, 25 Park Street, Rockville, CT 06066.

It's Your Choice

Rockville Bank offers a wide array of financial products and services designed to meet your financial goals. We periodically review information regarding our customers' accounts and transactions to select the names, addresses (including e-mail addresses) and telephone numbers of customers to receive special offers of products or services that we believe will be of interest to our customers. We recognize, however, that you might have preferences about how we contact you to let you know about them.  Additionally, you may prefer that we not share information with the non-affiliated, third-party companies we select to provide products and services that we do not. If you do not want us to share your information for any of these purposes or communicate offers to you, call us at (860) 291-3600.  If you have previously informed us of your preference, you do not need to do so again. If there are multiple owners on an account, product or policy, any one of them may request on behalf of any or all of the fellow owners that their information is not to be shared or their names removed from our mailing lists.

Avoid Identity Theft and Online Fraud

Scams such as Spoofing and Phishing to commit identity theft are becoming more prevalent. Protecting your personal information from identity theft is a crucial matter and there are many ways the unscrupulous can gain access to such information. Identity theft involves the use of your personal information - such as your name, Social Security number, credit card or bank account numbers, or other identifying information - by someone else, to commit fraud or other crimes.

E-mail Phishing - Involves you receiving an e-mail that appears to be from a legitimate company, such as Rockville Bank. It may even include the company's logo and a link to an Internet address that looks appropriate. This e-mail directs you to link to a website where you are to supply account or personal information. However, simply clicking the link could secretly install software on your computer. The software may infect your computer with a virus or record and transmit everything you type, including passwords. Additionally, the website you link to may be spoofing the correct Internet site.

Website Spoofing - Involves you trying to visit a website but accidentally keying-in or linking-to a different address. This may lead you to a website that mimics the legitimate site that you were trying to visit. The spoof Internet site may route whatever information you provide to criminals. This can include your account numbers, Social Security Numbers, credit card information, passwords and personal identification numbers. To make spoof sites seem legitimate, criminals may use the logos, graphics, names and code of the real company's site. They also may attempt to fake the URL that appears in the address field at the top of your browser window and the padlock that appears in the lower right corner.

If you receive what may be a phishing e-mail or visit what might be a spoof website referring to Rockville Bank, and if by chance you have provided any personal information, please contact us immediately at: (860) 291-3600

If the e-mail or website had references to another company, you should contact that company directly.

Take Control
The best advice is to be cautious and take control of your personal information.

Protect Yourself Online

Do not reply to an e-mail or pop-up message asking for personal or financial information. Legitimate companies like Rockville Bank will never ask for personal or financial information via an e-mail or pop-up message.

Don't e-mail personal or financial information. If you initiate a transaction, look for indicators that the message is secured, which can be validated by a lock icon. Most e-mail programs do not provide confidentiality via encryption.

Use bookmarks to access known sites to avoid being lured to imposter sites

Use updated anti-virus software. Some phishing emails contain viruses and software that can harm your computer.

Other Ways To Protect Yourself

Shred unwanted documents that contain personal information.

Review credit card and bank statements immediately for unauthorized charges and contact the company if statements are more than a few days late.

Don't leave mail in your mailbox.

Memorize your Social Security number instead of carrying it with you.

Don't write down your passwords, and don't use birth dates or names of family members as passwords.

Take your receipts from ATMs, gas pumps, etc.

Report lost or stolen credit and debit cards immediately!

If you click on any of the links below, you will be leaving the Rockville Bank Site.  Rockville Bank, Member FDIC, takes no responsibility for the contact, product and services provided by the below linked sites.  Rockville Bank is not endorsing or guaranteeing the products, information or recommendations provided by the linked sites.  Rockville Bank is not liable for any failure of products or services advertised on these sites.  The links may have a privacy policy different than that of Rockville Bank and the linked third party websites may provide less security than the Rockville Bank website.

Review Your Credit Report

Consumers should obtain a copy of their credit report for review at least once a year:

• Equifax - www.equifax.com; 1-800-685-1111
• Experian -www.experian.com; 1-888-397-3742
• TransUnion - www.transunion.com; 1-800-916-8800

Get More Information
For additional information on phishing and identity theft, go to the Federal Trade Commission's Website at http://www.ftc.gov/bcp/edu/microsites/idtheft/.

Important Contact Information if You've Been a Victim of Identity Theft

U.S. Government Agencies

• Federal Trade Commission
  Identity Theft Clearing House
  Hotline: 877-438-4338
  IDD: 202-326-2502
  Website: www.consumer.gov

   

• Social Security Administration
  Fraud Hotline: 800-269-0271

Credit Reporting Agencies

• Experian
  To request a credit report and/or to report fraud: 888-397-3742
  Website: www.experian.com

   

• Equifax
  To request a credit report: 800-685-1111 Option 4
  To report fraud: 800-525-6285
  Website: www.equifax.com

   

• TransUnion Corporation
  To request a credit report: 800-916-8800
  To report fraud: 800-680-7289
  Website: www.transunion.com

Rockville Bank is Here to Help!
Call us for assistance at: (860) 291-3600.

If you click on any of the links below, you will be leaving the Rockville Bank Site.  Rockville Bank, Member FDIC, takes no responsibility for the contact, product and services provided by the below linked sites.  Rockville Bank is not endorsing or guaranteeing the products, information or recommendations provided by the linked sites.  Rockville Bank is not liable for any failure of products or services advertised on these sites.  The links may have a privacy policy different than that of Rockville Bank and the linked third party websites may provide less security than the Rockville Bank website.