What are your hours and locations?
The hours for our traditional branches are:
Monday - Wednesday 9:00 a.m. - 4:00 p.m.
Thursday 9:00 a.m. - 6:00 p.m.
Friday 9:00 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.
Tolland Sunday Hours - 10:00 a.m. - 1:00 p.m.
The hours for the Big Y branches are:
Monday - Friday 10:00 a.m. - 8:00 P.m.
Saturday 10:00 a.m. - 6:00 p.m.
Sunday 10:00 a.m. - 4:00 p.m
or visit us at www.rockvillebank.com then click
on our Hours and ATM locations for more information.
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What is Rockville Bank's routing number?
Our bank routing number is 211170318. This is also Rockville Bank's ABA number.
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What is the telephone number for Tellerphone?
Our 24/7 automated Tellerphone can be reached at 860-291-3733. An easy way to remember is the 291-FREE!
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What are your CD rates?
Please contact our Call Center at 860-291-3600 or any branch location to receive a quote of the current Annual Percentage Yield and/or if we have specials available.
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I can't get into my Internet Account, can you help me?
If you are locked out of your account or you need to reset your password, please contact us at 860-291-3600. You can also use our self reset feature once you answer the security questons set-up under "Options" in the Internet Banking.
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What are your current loan rates?
Please check the rates page for current information. Please feel free to contact the Call Center 860-291-3600 or any branch office for further information.
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What is a pre-authorization?
A "pre-auth" is a debit card transaction that you have authorized and has cleared your account. A "memo-hold: is a debit card transaction that has been initiated and is pending on your account. The "memo-hold: hold funds on your account (usually 24-48 hours) and is then released. Many times, the "memo-hold" will become a "pre-auth".
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Which branches have the state coins?
All of our branches will have the state coins with the exception of Big Y East Hartford, Glastonbury, South Glastonbury, and South Windsor Ellington Road
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Why do you ask such personal questions when I call to get account information over the telephone?
In order to further assist you with your account, we must be able to verify your identity. By verifying information that only you should know, we can be sure we are speaking to the owner of the account in question.
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