What are your hours and locations?
The hours for our traditional branches are:
Monday - Wednesday 9:00 a.m. - 4:00 p.m.
Thursday 9:00 a.m. - 6:00 p.m.
Friday 9:00 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.
Tolland Sunday Hours - 10:00 a.m. - 1:00 p.m.
Drive-up hours for our traditional branches:
Monday - Wednesday 7:30 - 4:00 p.m.
Thursday 7:30 a.m. - 6:00 p.m.
Friday 7:30 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.
Tolland Sunday Hours - 10:00 a.m. - 1:00 p.m.
Somers No Drive-Up Strip Mall
The hours for the Big Y branches are:
Monday - Friday 10:00 a.m. - 8:00 P.m.
Saturday 10:00 a.m. - 6:00 p.m.
Sunday 10:00 a.m. - 4:00 p.m
Visit our locations section for more information.
What is Rockville Bank's routing number?
Our bank routing number is 211170318. This is also Rockville Bank's ABA number.
What is the telephone number for Tellerphone?
Our 24/7 automated Tellerphone can be reached at 860-291-3733. An easy way to remember is the 291-FREE!
What are your CD rates?
Please contact our Call Center at 860-291-3600 or any branch location to receive a quote of the current Annual Percentage Yield and/or if we have specials available.
I can't get into my Internet Account, can you help me?
If you are locked out of your account or you need to reset your password, please contact us at 860-291-3600. You can also use our self reset feature once you answer the security questons set-up under "Options" in the Internet Banking.
What are your current loan rates?
Please check the rates page for current information. Please feel free to contact the Call Center 860-291-3600 or any branch office for further information.
What is a pre-authorization?
A "pre-auth" is a debit card transaction that you have authorized and has cleared your account. A "memo-hold: is a debit card transaction that has been initiated and is pending on your account. The "memo-hold: hold funds on your account (usually 24-48 hours) and is then released. Many times, the "memo-hold" will become a "pre-auth".
Which branches have the state coins?
All of our branches will have the state coins with the exception of Glastonbury, South Glastonbury, and South Windsor Ellington Road.
Why do you ask such personal questions when I call to get account information over the telephone?
In order to further assist you with your account, we must be able to verify your identity. By verifying information that only you should know, we can be sure we are speaking to the owner of the account in question.
How To Make A Stop Payment?
If you’re already signed up with an ID and password go to our homepage to login and you can get started right now. Click on your account you want to make a stop payment from. Then, you will see the Stop Payments tab above.
A stop payment fee of $20.00 will be assessed to this account for each stop payment requested. Your Stop Payment request is effective for six months. This Stop Payment will be in effect on the next business day after the day it is placed. If payment has already technically occurred, this order shall be ineffective. The Stop Payment order can only be placed on checks. To stop payment on any pre-authorized or electronic (ACH) debits, please call us at 860-291-3600. A person, not a machine, will answer your call.
Print Page
