Rockville Bank Privacy Policy

The Board of Directors, management and the staff of Rockville Bank and its affiliate, SBR Mortgage Company appreciate the importance of maintaining the confidentiality and accuracy of all customer information.

That is why we have adopted the following privacy practices:

What Information Do We Collect?

We collect, retain and use information about our customers only when we believe that it is reasonably necessary or useful for us to operate the bank or an affiliated company. We occasionally collect, retain or use information in order to make products, services or other opportunities available to customers. Depending upon the product or service you request, we may collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms;
  • Information about your transactions with us, our affiliates, or others; and
  • Information we receive from a consumer reporting agency or marketing firm.

What Information Is Shared With Others:

We may disclose nonpublic personal information to companies that perform marketing services on our behalf or to financial institutions with whom we have joint marketing agreements. Such nonaffiliated financial institutions may include service providers, such as a broker dealer or an insurance agent. Nonfinancial companies may include, for example, companies that assist us with mailings. We reserve the right to disclose all of the information we collect, as described above, to these companies and financial institutions. We may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law. For example, we may share information when requested or consented to by the consumer; to conduct business; to law enforcement and regulatory authorities, and to protect the bank’s interests. We may, from time to time, share some or all of the information we collect about you within our corporate family. At present, the companies in our corporate family who may receive this information are Rockville Bank and SBR Mortgage Company. The information that may be shared within our corporate family includes information about your transactions or experiences with one of our companies (for example, your loan balances). Certain other information might also be exchanged, unless you tell us not to. That “other information” might include, for example:

  • Information we obtain from your application, such as your income or your account balances at other financial institutions;
  • open lines of credit with others; and
  • Information obtained from another person or entity regarding an employment, credit or other relationship with you, such as your employment history.
  • If you prefer that we not share this “other information” within our corporate family, you may direct us not to do so by calling us 1-860-291-3600 and ask to speak to our Compliance Officer.

    Please note that your direction to refrain from the exchange of information within our corporate family will only apply to the “other information” described above. Your direction will not restrict the exchange of information that is otherwise permitted or required by law.

    If you direct us not to exchange other information within our corporate family, your request will apply to all of your consumer relationships with both of the service providers in our corporate family. If you have a joint account, a request by one party will apply to other information maintained with respect to all parties.

    If you decide to close your accounts or become an inactive customer, we will adhere to the privacy policies and practices described in this notice.

    What Information Security Measures Have We Put In Place To Secure Your Privacy?

    We maintain physical, electronic, and procedural safeguards that comply with federal standards to protect your nonpublic personal information. We have appropriate security measures to guard against unauthorized access to customer information. We have policies and procedures in place designed to limit access to nonpublic personal information about you within the Bank to employees with a legitimate business or legal reason to access such information. Our employees are trained on the proper handling of customer information so that they will understand the importance of confidentiality and privacy responsibilities. Employees who violate these policies may be subject to appropriate disciplinary action. We value our banking relationship with you. If at any time you have questions about the information privacy practices of Rockville Bank or SBR Mortgage Company, please contact the Branch that’s most convenient for you. This privacy notice is merely a summary of select aspects of policies and procedures and does not constitute a contract. We reserve the right to revise the policies and procedures described in this privacy notice from time to time, and to the extent permitted by law, those revisions may affect the nonpublic personal information of current and former customers.

    Accounts To Be Escheated:

    When Rockville Bank has not had contact with a customer for three (3) years, we are required by law to escheat the funds held in an account to the State of Connecticut. Prior to escheating the funds, Rockville Bank will print the owner/s name/s in the local paper and post their name/s in our branch lobbies in an effort to contact the customer before sending the funds to the State of Connecticut. If you prefer that your name not be printed in the newspaper or posted in our lobbies during this process, you may direct us not to do so by calling 1-860-291-3600 and asking to speak to our Compliance Officer.

    Online Privacy Policy

    Our Commitment To You

    We want you to know that your relationship with us is treated with the confidentiality that you expect and deserve. Trust, privacy and confidentiality are the guiding principles upon which Rockville's relationship with you is built. Because we are committed to servicing the needs of our customers, we will take all reasonable steps to protect the privacy of your relationship with us.

    Protecting Customer Information

    Access to your personal information is limited to those Rockville Bank team members who need to know the information to provide products and services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to protect your non-public information.

    Important Information About Procedures for Opening a New Account

    To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask you to send a copy of your driver's license or other identifying documents.

    Information We Collect

    We collect non-public, personal information about you to help serve your financial needs, provide customer service, offer new products or services, and fulfill legal and regulatory requirements. These types of non-public, personal information may include:

    • Information we received from you on loan or insurance applications or other forms.
    • Information about your transactions with Rockville Bank, our affiliates or others.
    • reports and demographic information.

    We collect only the information necessary to deliver quality products and services to our customers.

    Information We Share

    We are permitted by law to share information we have about our experiences or transactions with you or your account with our affiliates. This includes account balances and your payment history with us, as well as information we may collect, like credit report, asset and income data. We are also permitted by law to share non-public information about you with outside companies or non-affiliated, third parties, like check printers, who participate with us in supplying products and services to customers.

    We may also share information about you with a medical care institution or medical professional in order to verify coverage of benefits, inform you of a medical problem of which you may not be aware, or conduct an audit that would enable us to verify treatment.

    These non-affiliated, third-party companies are not permitted to use our customer information for any purposes other than the services intended. We will share your information with these companies only if they agree to treat it confidentially.

    We are permitted or required by law to share your information with credit bureaus and government entities in responding to subpoenas and other legal processes. We also share your information with whomever you request.

    We may share information we have about you within the Rockville Bank affiliates company in order to provide you with complete financial solutions. Under the law, Rockville Bank is permitted to share identification information within the Rockville Bank, as well as information related to the transactions and experiences we have with our customers. Rockville Bank and its affiliates engage in many businesses, for example, banking, mortgage lending, brokerage and investment services, trust administration, asset management and insurance. Sharing information among these businesses increases your access to our products and services, allows us to match our products and services to your specific needs and simplifies transaction flows.

    We may also disclose information we have about you to companies with whom we have joint marketing agreements or who provide marketing services on our behalf. For example, we share information about you with an insurance underwriting firm in order that you may receive information concerning various insurance products. We may share information about you with another financial institution, such as a mortgage lending company, in order to jointly offer financial services to you.

    The types of information we may share are:

    • Information we receive from you on loan applications or other forms, such as name, address, social security number, assets and income.
    • Information about transactions with Rockville Bank, our affiliates or others, such as account balances and payment history.

    We do not sell, rent or otherwise provide customer information to non-affiliated companies so they can market non-financial services to you.

    Rockville Bank may make a decision to sell a particular line of business (for example, mortgage servicing rights). Usually, an integral part of that business is its customer database. Rockville Bank reserves the right, in circumstances such as these, to transfer ownership of such customer databases to the purchaser.

    We do not share any non-public, personal information about our customers or former customers with anyone, except as permitted by law.

    If you terminate your relationship with us, we will adhere to the information policies and practices described in this policy, as well as your opt-out election, with regard to information we have collected on you.

    If you do not wish us to share your information among Rockville Bank-affiliates company, non-affiliated third parties or joint marketers, other than those permitted by law, please call us at (860) 291-3600. If you have previously informed us of your preference, you do not need to do so again. If there are multiple owners on an account, product or service, any one of them may request on behalf of any or all of the fellow owners that their information is not to be shared or their names removed from our mailing lists.

    Online Protection

    All of our Internet forms and pages with customer or other sensitive information are protected by data-encryption technology. Encryption is a procedure for turning plain text or other information into an unrecognizable pattern of data requiring a unique key to open or "decode" the formula. The unbroken key or closed lock on your screen indicates that the connection is secure.

    Although we provide data encryption and other types of protection to maintain the security of our customers' information, there are certain security, corruption, transmission error and access-availability risks associated with using open networks such as the Internet.

    How We Handle E-Mail

    Our website does not require you to disclose any personal identifying information. If, however, you choose to contact us via e-mail, please keep in mind that your e-mail address, and any other information your e-mail header shows about you, such as your name or organization, will be revealed to us in the e-mail. We pledge, however, that when you communicate with us via e-mail, we will use that information only to respond to the inquiry, provide accurate information to any questions, and in certain instances, assist in the resetting of passwords. Your e-mail address will not be sold, nor will it be shared with others outside of Rockville Bank unless we are compelled to do so by law.

    We want to be very clear: we will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information to us.

    About "Cookies"

    To provide better service and a more effective website, we use "cookies" as part of our interaction with your browser. A "cookie" is a small, text file placed on your hard drive by our webpage server. These cookies do not collect personally identifiable information, and we do not combine information collected through cookies with other personal information to determine who you are or your e-mail address.

    Cookies are commonly used on websites and do not harm your system. By configuring your preference or options in your browser, you determine if and how a cookie will be accepted. We use cookies to determine if you have previously visited our website and for a number of administration purposes. Third-party sites may also use cookies.

    No Data "Capture" With Planning Tools

    There are planning tools throughout the site to help you make the financial decisions that are right for you in the privacy of your home. We encourage you to try all of your "what-if" scenarios as often as you like. Examples include the home loan, auto loan and mortgage payment calculators and the IRA eligibility guides.

    When you use various planning tools on our website, the calculation run on your computer or our server will not include the capture of your personal information.

    Accuracy of Information

    If you believe we have reported inaccurate information about your account to any consumer reporting agency or would like to review the information about you contained in our files, please let us know in writing. Be sure to include your complete name, current address, social security number, telephone number, account number, type of account, specific item of dispute and the reason you believe the information is wrong. Please notify us and we will make the necessary corrections promptly. Send your notice to: Operations Department, Rockville Bank, 25 Park Street, Rockville, CT 06066.

    It's Your Choice

    Rockville Bank offers a wide array of financial products and services designed to meet your financial goals. We periodically review information regarding our customers' accounts and transactions to select the names, addresses (including e-mail addresses) and telephone numbers of customers to receive special offers of products or services that we believe will be of interest to our customers. We recognize, however, that you might have preferences about how we contact you to let you know about them. Additionally, you may prefer that we not share information with the non-affiliated, third-party companies we select to provide products and services that we do not. If you do not want us to share your information for any of these purposes or communicate offers to you, call us at (860) 291-3600. If you have previously informed us of your preference, you do not need to do so again. If there are multiple owners on an account, product or policy, any one of them may request on behalf of any or all of the fellow owners that their information is not to be shared or their names removed from our mailing lists.


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